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A Sample Job Application FormThat Won An Interview

Here are extracts from a job application form I wrote for a client, which resulted in an interview and a job! It was written in response to an advert for a Manager of a Customer Excellent Team and is modified in places only to protect privacy.

Among other things, the advert asked for:

  • "...someone who is passionate about wanting to see us deliver the best possible customer service and who can lead a program of customer service enhancements..."
  • "...someone who can lead a team of consultants and managers and who has the ability to provide direction and support to a highly motivated and focused team..."
  • "...someone who can influence across the organisation at senior levels..."

Read on to see how my job application form fits the bill.....


"To make things easier for you, I've linked my experience to the desired characteristics and job responsibilities you've mentioned in the advert. I've also attached sample feedback to support my application.

"...someone who is passionate about wanting to see us deliver the best possible customer service... leading a program of customer service enhancements..."

ABC Company exists for its members. Wherever you work in the Group, and whoever you call your 'customers', serving ABC members (and potential members) is our end game.

Some of my existing team have struggled with this, since many are, first and foremost, technicians. Getting them all to recognise the importance of customer service wasn't easy but I managed it.

In 2005, working with a few key people, I introduced the XXX Charter. This is a simple but effective customer service charter, covering such things as responding to X within 24 hrs and keeping users informed. Within 6 months, the team's customer satisfaction score rose from an average of 3.2 to 3.6 (I set a target of 3.5).

More recently, we've improved our service level agreement and introduced traffic lights to indicate our success at bringing down the number of outstanding X. Again, the drive has been to improve customer service which is now the best in the Department.

"Lead the team of consultants and managers... ability to provide direction and support to a highly motivated and focused team."

I've successfully led multi-site teams in both X and X Departments, providing direction and support both operationally and as line manager. The attached feedback supports this.

In X Department, my operational management was extensive, to the point of deputising for the Senior Manager in his absence. "...energy, enthusiasm and organisational awareness..."

Others recognise my energy, my love of challenge and that I welcome change.

My Senior Manager recently said of me "X is very astute and quick thinking and has loads of drive and energy".

My Head Of said "X is very conscientious, hardworking and full of ideas as to how to make things better. She is always at the forefront of new initiatives and can be relied on to move things forward."

"...influence across the organisation at senior levels.."

My influencing skills have improved year on year and my audience has grown, from customers (as a Sales Rep), to peers and now to Senior Management.

I've supplemented practice with theory through an Influencing Skills Workshop. Among other things, this showed me the benefits of tailoring my influencing techniques to my audience.

In 2008 I volunteered to take over the review of the X framework in my Department. Progress had been slow and the need to deliver a better program was pressing. I brought together a team of managers and staff and over a few months, a revised program was designed.

I met with the Heads Of to sell the revised program to them. The new X framework was launched shortly afterwards and feedback was excellent."


If you want to a great job application that increases your chances of landing an interview, check out my services. You won't be disappointed - this client certainly wasn't.

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