If You're Looking For A Good Manager Resume Template, Here's One That Won An Interview

Diane won an interview.

As before, we've changed Diane's personal details to protect her identity but she kindly said we could reproduce her resume here, for others.

If you can use elements of this manager resume template in your own resume or CV, feel free.

Manager Resume Template

Personal Summary

I am a successful and highly motivated leader with eight years varied experience managing operational teams. My success lies in recognising that competent and motivated team members work better and in driving through initiatives which enable them to get there. This, together with a focus on improving customer service, efficiency and quality make for a highly successful team. I want to use my skills and abilities to help X Department deliver a world-class service through inspiring Team Managers to balance the need for change with the needs of their people.

Relevant Skills

• Coaching
• Communication
• Performance Management
• Resource Management
• Change Management
• Conflict Management
• Presentations

Professional Qualifications

BA (Hons) Degree in Business and Finance (2.1)

Work History

June 2001 to present
Team Manager, A Department

Responsibilities:

• Line management of up to 31 staff (including Team Leaders and Coordinators) - split across teams and locations
• Staff development including training, coaching and competence assessment
• Performance appraisal, including conduct and capability management
• Recruitment and selection of staff
• Progression/promotion of existing staff through interview/competence achievement
• Resource management
• Operational management, including driving up KPIs and feedback scores
• Defining and shaping staff policies for A Department
• Planning and running conferences and team builds
• Managing a training budget for the department of £439,000

My achievements include:

• Hitting 245% of target for competency completion
• Improving customer feedback scores by 13% over 6 months
• Delivering a revised Competency Framework for A Division
• Leading role in "ABC" initiative to drive up staff attitudes
• Delivered a Customer Charter to 50 staff to improve customer service

February 2000 to June 2001
Team Leader, B Department

This was a secondment position I was personally asked to fill by the Head of B Department.

Responsibilities included:

• Setting up the ABC Team from scratch, including: recruiting a team; training them in complaint handling; setting up complaint handling processes and controls; design and management of a complaint database; design of MIS
• Line management of up to 19 staff, across two sites
• Performance appraisal, including conduct and capability management
• Training including design and provision of Plain English courses
• Provision of management information
• Overall compliance management
• Attendance at senior management meetings to discuss issues arising from the activity
• Attendance at external forums to discuss complaint policy
• Helping to shape the Company's policy on complaint handling
• Coaching staff to obtain the necessary qualifications for the role

Achievements:

Identified on succession plan for the position of Controller, B Department due to my performance in this role.

October 1995 to February 2000
Customer Relations Manager, G Department
Responsible for investigating and resolving complaints against the Company

March 1994 to October 1995
Financial Consultant, Retail Division
Responsible for: conducting mortgage interviews; processing mortgage applications; carrying out Financial Reviews; selling insurance and investment products

November 1993 to March 1994
Arrears Advisor, K Department
Responsible for negotiating payment agreements with defaulting members

Relevant Training

Leading Through Change - helped me understand the impact of change on individuals and taught me ways to elicit the behaviour, performance and attitudes essential to success

Influencing Skills Workshop - taught me more effective ways of influencing

Coaching Course and Leading High Performance Teams - improved my ability to coach

Six Hats Thinking - enabled me to run more effective meetings

Employment Law for Managers - showed me how to apply employment law in practice

If you would like to have a professional write your CV or resume, you are invited to use Catherine's Resume and Cover Letter Writing Service. Alternatively we know of some good companies who can write a resume or CV for you.

And if you'd like a CV or resume template to complete you can download a free resume template here. Use it to produce your own manager resume template.

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