Here are extracts from a manager resume written for Diane, a 37 year old manager applying for an internal Operations Manager position. Diane won an interview.
As before, we've changed Diane's personal details to protect her identity but she kindly said we could reproduce her resume here, for others.
If you can use elements of this manager resume template in your own resume or CV, feel free.
0999 11111 (work)
09562353695621 (work mobile)
02164 636363 (home)
I am a successful and highly motivated leader with eight years varied experience managing operational teams. My success lies in recognising that competent and motivated team members work better and in driving through initiatives which enable them to get there. This, together with a focus on improving customer service, efficiency and quality make for a highly successful team. I want to use my skills and abilities to help X Department deliver a world-class service through inspiring Team Managers to balance the need for change with the needs of their people.
BA (Hons) Degree in Business and Finance (2.1)
June 2001 to present
Team Manager, A Department
My achievements include:
February 2000 to June 2001
Team Leader, B Department
This was a secondment position I was personally asked to fill by the Head of B Department.
Identified on succession plan for the position of Controller, B Department due to my performance in this role.
October 1995 to February 2000
Customer Relations Manager, G Department
Responsible for investigating and resolving complaints against the Company
March 1994 to October 1995
Financial Consultant, Retail Division
Responsible for: conducting mortgage interviews; processing mortgage applications; carrying out Financial Reviews; selling insurance and investment products
November 1993 to March 1994
Arrears Advisor, K Department
Responsible for negotiating payment agreements with defaulting members
Leading Through Change - helped me understand the impact of change on individuals and taught me ways to elicit the behaviour, performance and attitudes essential to success
Influencing Skills Workshop - taught me more effective ways of influencing
Coaching Course and Leading High Performance Teams - improved my ability to coach
Six Hats Thinking - enabled me to run more effective meetings
Employment Law for Managers - showed me how to apply employment law in practice
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