Home: Job Application Forms: A Sample Job Application Form

A Sample Job Application Form
That Won An Interview

Below are extracts from a real job application form showing you how to put the job application advice on the previous 6 pages into action!

This sample job application form resulted in an interview and a job!

It was written in response to a job advertisement for a Manager of a Customer Excellent Team. It's modified only in places to disguise the Company.

Among other things, the advert asked for:

  • "...someone who is passionate about wanting to see us deliver the best possible customer service and who can lead a program of customer service enhancements..."
  • "...someone who can lead a team of consultants and managers and who has the ability to provide direction and support to a highly motivated and focused team..."
  • "...someone who can influence across the organisation at senior levels..."

Read on to see how our sample job application form fits the bill.....

Example Job Application Form Extracts

"To make things easier for you, I've linked my experience to the desired characteristics and job responsibilities you've mentioned in the advert. I've also attached sample feedback to support my application.

"...someone who is passionate about wanting to see us deliver the best possible customer service... leading a program of customer service enhancements..."

ABC Company exists for its members. Wherever you work in the Group, and whoever you call your 'customers', serving ABC members (and potential members) is our end game.

Some of my existing team have struggled with this, since many are, first and foremost, technicians. Getting them all to recognise the importance of customer service wasn't easy but I managed it.

In 2005, working with a few key people, I introduced the XXX Charter. This is a simple but effective customer service charter, covering such things as responding to X within 24 hrs and keeping users informed. Within 6 months, the team's customer satisfaction score rose from an average of 3.2 to 3.6 (I set a target of 3.5).

More recently, we've improved our service level agreement and introduced traffic lights to indicate our success at bringing down the number of outstanding X. Again, the drive has been to improve customer service which is now the best in the Department.

"Lead the team of consultants and managers... ability to provide direction and support to a highly motivated and focused team."

I've successfully led multi-site teams in both X and X Departments, providing direction and support both operationally and as line manager. The attached feedback supports this.

In X Department, my operational management was extensive, to the point of deputising for the Senior Manager in his absence.

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