I wish to join your Company as a Technical Team Leader to develop my management skills and broaden my IT experience. I am confident that I can improve XYZ Company's success through delivering first class technology solutions to the business.

• Windows 95/98/NT/2000/XP/Vista
• Windows NT/2000/2003 Server
• Citrix Metaframe XP and 1.8
• Microsoft Exchange 5.5
• Thin Client Technology

• Written and verbal communication across all levels
• Training and coaching others
• Effective delegation

For other qualifications please see Appendix 1, attached.

• Administration of Vista -- 2008
• Administration of Windows 2003 Server -- 2007
• Administration of Windows XP -- 2006
• Citrix Metaframe 1.8 to XP -- 2006

My responsibilities include:

• Work allocation to 4 Systems Engineers
• Monitoring and reporting of quality and productivity standards
• Improving efficiency and customer satisfaction levels
• Training and coaching junior staff

Systems Engineer -- February 2004 to May 2006
Local London Council

My responsibilities included:

• Hardware and software fault fixes for 3000 users
• Installing PCs and peripherals across 3 sites
• Training users on computer use
• Statistical reporting for the team

Helpdesk Technician -- March 2001 to February 2004
Local Birmingham Council

My responsiblities included:

• Remote hardware and software support (by phone)
• Building and configuring PCs and laptops
• IT stock control

For full employment history please see Appendix 2, attached.

• Being voted Department Employee Of The Year 2006
• Having top productivity among Systems Engineers in 2005
• Gaining promotion to Senior Systems Engineer after only 2 years
• Increasing customer satisfaction scores by 10% in 2007 by introducing slicker processes